Contact & business information
For a payment, report or privacy question, contact the operator directly.
Payment or report support
Include your order or receipt reference and describe the problem. For a missing purchase, use the email address entered at checkout. Do not send your full card number, security code, password, magic sign-in link or private guest access token.
Account and data requests
Your account provides export and deletion controls. The guest-data page can export an unclaimed test and delete a guest test without an order. If a pending payment or purchase is involved, contact support so access and accounting records can be handled correctly.
Refund requests
Use the support channel below and include the transaction reference. The refund policy explains delivery problems, duplicate charges, access changes after a full refund and the need to respect applicable consumer rights.
Business & support
Business details await final verification. Contact information and the approved policies must be published before sales open.
- Customer support
- [email protected]
- Privacy requests
- [email protected]